Voice Recognition is a technology which allows a user to use his/her voice as an input device. Voice recognition may be used to dictate text into the computer or to give commands to the computer (such as opening application programs, pulling down menus, or saving work).

Biometrics Integrated offer some of the best known Voice Biometrics algorithms for integration with your products. Voice Biometrics algorithms groups include:

• Embedded Voice biometrics algorithms

• Web based Voice Biometrics

• Windows Voice API

Voice biometrics is the only solution that can provide remote authentication without the need for the physical presence of the user. It's ideal for situations where remote verification is required, such as telephony-based transactions.

Voice prints help enable secure transactions; automation decreases call center costs. What this means for business is savings from churn or loss, reduced liability, and peace of mind knowing that vital information is safe. What this means for customers is protection from identity theft and reassurance that their information is kept private and secure.

Features

• 99.9% accuracy on caller identifications

• Extend the Speech Enabled Platform to provide better security – voice biometrics verifies the identity of the user while speech recognition checks for content knowledge during the same utterance

• Easy-to-use and feels natural to callers, who will find it unobtrusive compared to other biometric techniques
  
  # Flexible placement options Place the voice print at the beginning of a call to allow access to a menu
  # Place throughout the call to implement escalating levels of scrutiny
  # Place at the end of a call as a confirmation tool before a transaction can be completed
   

• Automatically alerts designated staff if a voice print verifications fails, then implements emergency lock out protocols

• Compatible with standard phones and microphones

Quick deployment – requires no special hardware

How it works

A caller spends a few moments enrolling his or her voice in an application (creating a voiceprint). Then, when calling the application at a later time, the voice is compared to the voiceprint on file. If there's a match, the caller is accepted.

Voice Recognition Applications

Voice recognition is a strong solution for implementations in which vocal interaction is already present. It is not a strong solution when speech is introduced as a new process. Telephony is the primary growth area for voice recognition, and will likely be by far the most common area of implementation for the technology. Telephony-based applications for voice recognition include account access for financial services, customer authentication for service calls, and challenge-response implementations for house arrest and probation-related authentication. These solutions route callers through enrollment and verification subroutines, using vendor-specific hardware and software integrated with an institution's existing infrastructure.

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